In short: a school can cancel any time. If a school changes its mind within 7 days of its first payment and has not started real work in schoolapp.tech, it gets its money back. A wrong or double charge is always refunded. Money paid for parts of the service already used is not refunded, and school fees paid by parents are refunded by the school, not by us.
1. What this policy covers
1.1 This policy covers money a school pays to DMSync Infotech for schoolapp.tech: plan or subscription charges, set-up or training charges, and add-ons such as message packs.
1.2 It does not cover school fees, hostel fees, library fines or other money that parents or students pay to a school, including when they pay online through schoolapp.tech. Those are between the parent and the school (see section 9).
1.3 It is part of our Terms and Conditions. Words like "school" and "we" mean the same as there. If a signed order form says something different about refunds, the signed order form decides.
2. Free demo and trial
A free demo or free trial costs nothing, so there is nothing to refund. We never charge for a demo.
3. Cancelling
3.1 A school can stop using schoolapp.tech at any time by telling us through the Contact page or at info@dmsyncinfotech.com, or through Support inside schoolapp.tech.
3.2 To avoid being charged for the next billing period, tell us before that period begins. A cancellation takes effect at the end of the period already paid, and the school can use schoolapp.tech until then. For a monthly plan the period is the month already paid. For a yearly plan it is the year already paid.
3.3 After the Service ends the school can download its data for 90 days (see the Terms, section 15.3).
4. When you get a refund
4.1 A wrong or double charge
If we charged the wrong amount, charged twice, or charged for something the school did not order, we refund the full extra amount.
4.2 Cancelling within 7 days of the first payment
If the school pays for schoolapp.tech for the first time and asks for a refund within 7 days of that payment, and it has not used schoolapp.tech for real school work (for example collecting fees, sending messages to parents, or running payroll), we refund the whole payment. We may subtract charges for third-party services already used for the school, and payment gateway charges we cannot get back, if any, and we will tell the school the amount first.
4.3 We could not give what was promised
If a main feature in the school's Plan was not available because of our fault for more than 7 days in a row, and we could not fix or replace it in that time, the school can ask for a refund, or credit, for that part of the period, in proportion to the time it was not available.
4.4 We end the Service without the school's fault
If we end the Service or remove a feature the school paid for, other than for the school's breach, a fault of the school, or a legal order, we refund the part of the payment for the period after the Service ended.
4.5 A change we make that the school does not accept
If we change the terms of the school's paid Plan in a way that is worse for the school, and the school does not accept it and cancels within 30 days of the notice, we refund the part of the payment for the period after it cancels.
5. When there is no refund
- A change of mind after the first 7 days, for a period that has already started or been used.
- Plan or subscription charges for the time the school used or could have used schoolapp.tech, when the school cancels in the middle of a period (the school keeps access until the end of the period). This means a monthly plan is not refunded for a month that has started, and a yearly plan is not refunded for the months left in the year, except as set out in section 4.
- Modules, students or logins the school did not use, but that it had in its Plan.
- Message packs and other usage that has been used or sent, and messages that were sent but not delivered because of the school's wrong numbers, a blocked sender, or the provider's rules.
- Set-up, import, training or customisation work that has been done.
- Third-party charges, such as the school's own payment gateway, WhatsApp, SMS, email or map fees, which the school pays directly to those providers.
- Loss caused by the school's own mistakes, wrong data, shared passwords, or its devices and internet.
- Suspension or ending of the Service because the school broke the Terms or did not pay.
6. Messages and usage charges
Charges that are billed by use, such as WhatsApp, SMS or email packs, are charged for what is used. An unused pack may be refunded only if it was bought by mistake and not used, and the school asks within 7 days of buying it.
7. How to ask for a refund
- Use the "Billing or a refund" topic on our Contact page, or write to info@dmsyncinfotech.com.
- Give the school's name, the name and mobile number of the person asking, the invoice number or payment reference, the date and amount paid, and the reason for the request.
- We may ask for more information, for example screenshots or the dates a feature did not work.
We will reply to say if the refund is approved, and the amount, within 7 working days of getting all the details.
8. How long it takes
8.1 An approved refund is sent to the same account, card or method that paid, within 7 to 10 working days of approval. We do not refund in cash. If the school paid by bank transfer, we refund to the bank account that paid, or to another account the school's authorised person confirms in writing.
8.2 After we send it, the bank or card company may take a few more days to show it.
8.3 If a refund is made as credit for future charges, we will say so and the school must agree to it.
9. School fees paid by parents
9.1 When parents pay school fees online, the money goes to the school's own payment gateway account. schoolapp.tech does not receive, hold or pay out that money, so we cannot refund it.
9.2 A parent who wants a refund of school fees should ask the school. Whether a refund is given, and how much, depends on the school's own fee and refund rules.
9.3 If the school agrees, the school makes the refund from its gateway dashboard to the same card, UPI or bank account that paid. The school should also correct its fee records in schoolapp.tech (for example by cancelling the receipt). Refunds from a gateway usually reach the parent in 5 to 7 working days, depending on the bank.
10. A payment that failed or went twice
10.1 Money was taken but no receipt came. This can happen if the payment is still being confirmed. Wait a short time and check again. If there is still no receipt, tell the school and give the payment reference. The school can see the payment in its gateway dashboard and in schoolapp.tech and will fix it. If the money cannot be matched to a due (for example the dues were paid another way meanwhile), the school refunds or adjusts it with the parent.
10.2 Money was taken twice. Tell the school with both payment references. The school refunds the extra payment from its gateway dashboard.
10.3 Money was taken and the payment failed. The gateway and the bank normally reverse such amounts on their own within 5 to 7 working days. If they do not, the parent should contact the bank or the school, with the payment reference.
11. Taxes and invoices
A refund includes the tax (such as GST) charged on the refunded amount, and we issue a credit note or a corrected invoice where the law needs it. We keep to the tax rules that apply.
12. Chargebacks and disputes
If a school disputes a payment with its bank or card company without first speaking to us, we may suspend the Service until the matter is settled. Please contact us first. We will try to put things right quickly. If a dispute is lost by us because of a mistake of ours, we will refund as set out in this policy.
13. Changes to this policy
We may update this policy. A change applies to payments made after it is published, with a new "last updated" date. Payments made earlier follow the policy that applied when they were made.
14. Contact
For anything about refunds, use the Contact page or write to info@dmsyncinfotech.com. You can also call +91 95377 95387. Our address: DMSync Infotech, 6th Floor, Office 604, Merry Gold Square, 150 Ft Ring Road, near Madhapar Circle BRTS, Madhapar, Rajkot, Gujarat 360006.